This privacy policy explains how I, Helen Portsmouth, use personal information provided through this website, by email, or as part of classes, therapy, massage or rehabilitation support.
Who this policy applies to
This policy applies to people who contact me through this website, make an enquiry, attend my classes, or receive massage, sports therapy, movement therapy or clinical rehabilitation support from me.
What information I may collect
If you use the contact form, I may collect your name, email address and the details included in your message.
If you become a client, I may also keep information that is relevant to the work we do together. This may include notes about your movement, treatment, exercise programmes, rehabilitation, massage, injuries, symptoms, medical history, progress and any other information needed to support you appropriately.
Client notes are held securely on paper. Website contact form entries are not stored in a website database.
How I use your information
I use your information to respond to enquiries, provide appropriate support, keep relevant client records, manage communication, and meet professional, insurance or legal record-keeping requirements.
I will not sell your personal information, share it for advertising purposes, or use it for unrelated marketing.
Health and treatment information
Some information shared during therapy, massage, rehabilitation or movement support may relate to your health. I treat this information with care and use it only where it is relevant to the work being carried out with you.
I will only share this type of information with you, or with another person or professional where you have given permission, unless there is a legal, safeguarding or professional reason that requires disclosure.
Website cookies and tracking
This website does not use Google Analytics, advertising pixels or marketing tracking cookies.
The contact form may use a temporary session token to help protect the form from misuse. This is used for website security and is not used to track visitors for analytics or advertising.
How long I keep information
General enquiry information is kept only for as long as needed to respond to the enquiry and manage any follow-up.
Client records are kept for professional and insurance purposes. I keep client records for up to 15 years after the last occasion on which treatment, support or instruction was provided.
For clients under 18, records may be kept until at least 7 years after they reach the age of 18, or longer where required for professional or insurance reasons.
How I protect information
I take reasonable steps to keep personal information secure. Electronic information is protected by computer security measures, and paper records are kept securely.
Your rights
You have rights over your personal information, including the right to ask what information I hold about you, to ask for inaccurate information to be corrected, and to ask for information to be deleted where this is possible.
Some rights may be limited where information needs to be kept for legal, insurance, safeguarding or professional record-keeping reasons.
Contact
If you have any questions about this privacy policy or how I use your information, please contact me using the contact form on this website.
You also have the right to raise a concern with the Information Commissioner's Office if you are unhappy with how your personal information is handled.